Login Register

Several thousand visitors at Gloucester Services since opening

By The Citizen  |  Posted: May 13, 2014

Visitors have praised the new Gloucester services for its good service and quality of food

Comments (6)

TRAVELLERS at the new Gloucester Services have praised the station’s good service and quality of food during its first weekend.

Several thousand visitors including holidaymakers, coaches and locals passed through the station, which was officially opened last week.

Commuters praised the “amazing” building, the customer service and the “fantastic” food range.

Their Best Steak and Stroud Ale Pie corr was also described as the “best ever” and there was also a thumbs up for the clean toilets.

Related content

Gloucester Services station manager Gavin Bastyan said: “We’re really pleased with the reaction we’ve got from customers and the team worked really well. Hopefully, things will run as smoothly as they have been so we can start making money and eventually giving back to charity.”

Construction for the new services, which will employ 130 people, began in early 2013.

Instead of KFC and Burger King, motorists are presented with an array of locally-sourced products and even a farm shop stocked with homemade cakes and pies, traditional regional cheeses and wild boar sausage rolls. No chain coffee shops, fast food joints or gambling machines are featured at the station.

The £40million project will be completed next year when a southbound service station is built and 300 people will be employed by the two stations.

Gloucester Services is aiming to raise £10million in 10 years for charities through the Gloucester Gateway Trust when the project is completed.

Nelson Trust and St James City Farm are among the charities from the area which will eventually benefit for the Gloucester Gateway Trust.

Gloucester Services is the sister of Tebay Services in Cumbria and works with 200 South West food producers, 130 of them within 30 miles of the site.

Mr Bastyan said: “One of the biggest challenges we’ve found has been keeping the queues moving, so people don’t sit down with their food gone cold.

“It’s really important that we have that community reaction and I just hope that things will continue to go as smoothly as they have done.”

Gloucester Services will be starting their Sunday roast from this weekend featuring locally-sourced topside of beef and Gloucester Old Spot for a price of £9.95. It will also offer a ‘children eat for £1 with every adult meal sold’ promotion.

The new services has not been without its initial problems. Video cameras will be set up to survey the ‘awkward’ exit slip road at the newly- opened Gloucester Services.

Complaints were made by motorists who said the slip road is not long enough for vehicles to accelerate and re-enters the motorway at an awkward angle. It appears to be exacerbated by the ongoing roadworks along that stretch of road.

The station is to survey the slip road by video before entering discussions with the Highways Agency, which manages the road.

Read more from Gloucester Citizen

Do you have something to say? Leave your comment here...

max 4000 characters


  • Kay_Powell  |  May 14 2014, 3:35PM

    Motorway service areas are specifically not supposed to be destinations. We were assured by Stroud planners that it wouldn't be allowed to deliberately attract people, but anti-MSA campaigners thought that it would be run exactly that way. Well, we were proved right. The reason that MSAs are not supposed to attract people who aren't already using the motorway is that it causes extra and longer road journeys, which is bad for the environment and for congestion. Ten years ago, Mark Gale said that he wanted to build a combined MSA and shopping centre and make it a destination, and now he's got his wish. So much for planning law.

    |   -32
  • agent006  |  May 13 2014, 4:55PM

    Worst, not worse. You should also probably use a full stop at the end if you're criticising spelling and grammar.

  • RoadWombat  |  May 13 2014, 4:47PM

    So the place is full of "travellers", eh? Think I'll give it a miss...

  • deanenon  |  May 13 2014, 4:01PM

    'Several' thousand(s) wow, that's amazing! What quantity will the next headline report? Some, a few, a bunch of...The typo in the headline isn't even the worse part about it

  • agent006  |  May 13 2014, 9:41AM


  • honslknjklyt  |  May 12 2014, 11:22PM

    Well I had to go and have a look, it would have been rude not to. Very very expensive BUT they certainly have things that are different as novelties or occasional gifts. If someone wants to but someone a gift that is a bit unusual and local, it is the place to go. The layout of the place is beautiful, most of the staff very friendly. Coffee is not that nice, better off with a bottled cold drink or maybe tea. The seating area is lovely. It is all magnolia colours and while it looks gorgeous new, in a years time they will need to get the decorators in. The outside floor looks lovely but of course spillages very much show. The hot food is not much at all to write home about. At the first glance the chips look great but they were not that as good as they looked. They did have some nice food though I am sure but I went for convenience. I think what the place could do with is a decent burger with some nice fried onions, something nice and filling. The food is overpriced and not that good either. I heard a few complaining that the food for adults was more like childrens portions. They were not that small. It is a nice day out and I will rarely go there as for me Strencham offers what I want but it is a nice place and good for a wander about.