COLD and hungry without her medication, 85-year-old Doris Daley was left alone lying on the floor of her bungalow after a fall.
Her family from Longlevens believes she could have been there for anything up to 24 hours before she was found.
An investigation has been launched by her carers, Network Health and Social Care, to find out what went wrong when she was discharged from hospital and sent home to Cam. Doris suffers from osteoporosis, arthritis in her shoulders and a heart problem.
The great grandmother was supposed to be checked on in the evening and the following morning and but those two appointments were missed.
When she fell at home she was unable to get back to her feet, still recovering from a fall in November when she suffered three crushed vertebrae.
An official complaint has been submitted by her son Dennis and his wife, Lindy. They are desperate to find out what happened.
Dennis said: “On Saturday, April 19 we were contacted by the staff from the ward my mother was on at Gloucestershire Royal and told that discharge would be taking place on Easter Sunday.
“My wife spoke to the nurse concerned who asked how many visits within the package of care my mother was due to receive. It included three, one in the morning, one at tea time and one during the evening.
“The member of staff said she would speak to Network Health and Social Care and contact us again when this was done. This she duly did and my wife was informed three visits would be taking place and my mother would be discharged home via hospital transport.
“We bought provisions for my mother and were at her home when the ambulance arrived. She was very weak, frail, tired and very stressed and anxious. The carer arrived just after 4pm and started to make my mother some tea. We asked if someone else would be in later during the evening to help her get ready for bed. She didn’t seem to know.
“The next day neither myself or my wife were available, but my sister and her husband were due to visit that day, Easter Monday.
“On speaking to my sister later that day we were told that she had arrived at my mother’s bungalow around 1pm and found her on the floor.
“It appears she may had been there all night, possibly from early evening until my sister had arrived. No care visits had taken place the previous evening or the following morning, she was without food or water or medication for possibly 20 hours.”
Doris has suffered several falls in the past six months, receiving treatment at the Vale Community Hospital and in Cirencester.
On one occasion, an ambulance took three hours to arrive to help her up off the floor and take her in to hospital.
The Daley family is furious at her poor treatment. Lindy, her daughter-in-law, said: “It is absolutely appalling We are upset and disgusted at the way she has been treated. She was very confused and is now so anxious. Doris is really shaken up.”
Care providers Network Health and Social Care has apologised to the family for the distress caused and is carrying out an in-depth review of its services to ensure there is no repeat of the situation.
A spokesman for the South West Ambulance Service Foundation Trust said delays to collect Mrs Daley from her earlier fall were due to high service demand at the time.
Doris remains in hospital.