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Water leaks in Gloucestershire at an all time low says Severn Trent

By The Citizen  |  Posted: July 22, 2014

Water mains leak in Tewkesbury in 2012

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Leaking water levels in Gloucestershire are at an all time low according to Severn Trent.

But the company says it is not relaxing and wants customers to tell them of any leaks.

Mark Garth, leakage manager for the company said: “We’re really happy with our leakage performance over the last year, we’ve worked really hard to find and fix leaks as quickly as possible, but we know we can do more.

"We take leakage very seriously and we want to bring leakage levels down as much as possible so that water isn’t wasted.

"We have teams out and about looking for and fixing leaks twenty four hours a day, but we can only search a small amount of the 46,000km network of water pipes that we have at any time.

"So we also rely on our customers to spot water leaks before we can.

“In many cases, we don’t know where leaks are until our customers report them.

"So please don’t assume we already know about the burst or leak, even if it’s a large one.

"We particularly want to know about leaks in rural areas where it’s possible for leaks to run for days without being noticed."

Call the Leakline number on 0800 783 4444. The call is free on most landlines. You can also report the leak using an on-line form at stwater.co.uk/reportaleak.

The company emphasised that each leak or burst is repaired on a priority basis, with those affecting customers’ water supply being fixed first.

Mark said: “Providing our customers with a continuous supply of water is a priority for us and we’ll always fix these leaks first and then focus on others.

"So please give a good description of the leak when you report it so that we can get to the most urgent first. If we work together, we can bring leakage levels down even further.”

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