Upmarket superstore chain Waitrose has faced a backlash from some customers amid complaints that the 'wrong sort of clientele' is taking advantage of its free coffee offer.
Shoppers say the supermarket's offer of free hot drinks in all its stores is turning some outlets into 'soup kitchens'.
Complimentary tea and coffee is available to loyalty card holders, even without making a purchase.
Some long-standing customers of Waitrose, which has a branch in Stroud, said the move encourages large numbers of myWaitrose cardholders who have no intention of shopping and merely get in the way.
Do you shop at Waitrose? Have you seen a similar pattern?