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Shopper's horror as 'cat excrement' found in Tesco Extra bag

By The Citizen  |  Posted: November 19, 2012

'DISGUSTED'  Arlene Hanson, 37,  says she found animal droppings in a Tesco delivery.

'DISGUSTED' Arlene Hanson, 37, says she found animal droppings in a Tesco delivery.

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A HORRIFIED supermarket customer who claimed she discovered animal excrement inside her groceries has vowed never to shop at the store again.

Arlene Hanson said she found the unpleasant addition among food she had ordered online and picked up from the Brockworth Tesco Extra store.

The company has carried out a full investigation, informed their pest control department and issued a full apology.

A regular Tesco shopper for years, Ms Hanson decided to try the Click and Collect service and ordered £90 worth of shopping online.

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She picked up her pre-bagged items from the Delta Way supermarket on the morning of October 29.

She took them straight home to Linnet Close and began unpacking the groceries in her kitchen.

At the bottom of one bag, she said she discovered the revolting addition among margarine and yoghurt.

She said: "I put my hand in and touched it and realised what it was.

"I was absolutely, shocked, horrified and disgusted.

"I could not believe what I was seeing and the fact that I had actually touched it."

She rushed straight back to the store in Delta Way and broke down in tears as she explained to staff what had happened.

The Abbeydale resident was appalled when they merely offered to repack her bags.

The 37-year-old said: "Why would I take more groceries from a store that had just given me excrement?

"No sensible person would do that.

"They even asked me if I had cats at home that could have made the mess in the bag, which I don't, or if my neighbours' cats could have got into the house and done it."

The marketing representative submitted a written complaint to the company the next day and received a response after more than a week.

She said: "It has definitely put me off Tesco for life."

The store manager Leroy Robinson wrote to her on November 6 to apologise for the "ghastly" incident.

He said a full investigation had been carried out and it was believed a stray cat had managed to get into her shopping bags, "unsighted" by staff.

He said the company's pest control department had been informed about the incident.

Tesco head office wrote on November 7 to apologise to her.

Ms Hanson has also reported the incident to Environmental Health officers.

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  • Studley1975  |  November 19 2012, 9:47PM

    'Every Little Helps'....... Well It Is A Tesco 'Extra' :0)

    Rate   -1
  • Studley1975  |  November 19 2012, 9:45PM

    Tesco's Way Of Saying They Want You To Use A 'Bag For Life' Im Guessing? :0)

    Rate   -1
  • joholly  |  November 19 2012, 6:58PM

    Well it makes a change from what others have found in the sandwiches. Thank god it wasn't a bag for life!!

    Rate 0
  • tishwash  |  November 19 2012, 6:25PM

    "The marketing representative submitted a written complaint to the company the next day and received a response after more than a week." A week is pretty darn fast for a written complaint, so why's it made out to seem slow by the editor?

    Rate   5
  • raidermanuk  |  November 19 2012, 4:06PM

    Surely the smell would hit you before you even got the chance to get your hand in the mess?

    Rate   4
  • Ysedra  |  November 19 2012, 3:12PM

    Ironically, I'm very happy that our cat did her business in a carrier bag in our front room, after we inadvertently left her in there while we went shopping, with the door-closer I just installed stopping her from getting to the litter. It was a stinker, though...

    Rate 0
  • MentalBeaver  |  November 19 2012, 1:11PM

    I'm inclined to agree with geraint2010. Maybe someone left the "soiled" bag in the bag recycling cage (as a joke or by mistake) and one of the staff just grabbed a bag out of there.

    Rate   6
  • Dr_Hfrrrrr  |  November 19 2012, 1:08PM

    .....and in this modern age of smart phones and digital cameras this lady didnt think to photograph or video the evidence before rushing back to Tesco...? Something smells funny here, and it ain't cat poo.

    Rate   -2
  • georgette2010  |  November 19 2012, 11:50AM

    Brings a whole new meaning to the phrase "bag it and bin it!"

    Rate   3
  • Zindafud  |  November 19 2012, 11:46AM

    Hang on a moment - food adulterated with cat poo? Surely that was McDonalds? {I'll get me coat}

    Rate   5