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Royal row brewing over mail collection point in Tuffley

By The Citizen  |  Posted: January 07, 2014

Comments (4)

TUFFLEY residents have hit out at changes by the Royal Mail which mean they have to travel six miles to pick up their post despite living less than one mile from another sorting office.

Resident Ryan Thomas said it was ‘unacceptable’ that he was now having to take a 40-minute round trip to pick up missed post.

He said: “I live about one mile from the Royal Mail collection depot at Olympus Park, in Quedgeley, but I now have to travel six miles to the depot at Hurricane Road, in Brockworth.

“This I feel is unacceptable, considering there is the depot at Olympus Park and makes no customer service sense whatsoever.

“Furthermore, the collection times at the Brockworth depot are not suitable to a full time worker like myself as by the time I’ve got home and driven there it’s closed.”

Royal Mail spokesman Mike Norman said: “Last year a delivery revision was undertaken at Gloucester South Delivery Office and as part of the revision and to improve the quality of service, changes were made to the way we deliver to a small number of addresses in the Gloucester area.

“To make the changes, postcode areas that were split across two different delivery offices were re-aligned and are now delivered from the same delivery office.

“For the GL2 postcode area this is now Gloucester South Delivery Office and for the GL4 postcode area, which covers Tuffley, it is Gloucester North Delivery Office. The changes have meant that mail we were unable to deliver, for a small number of addresses, must be collected from the new delivery office.

“These changes are essential to respond to changes in the postal market, as we are now delivering fewer letters but more parcels. Our changes help to safeguard the future of the service and place the company on a viable and sustainable footing.”

Royal Mail said that any customers who receive a ‘Something for You’ card asking them to collect an item from the sorting office can also have the item redelivered free of charge to their home or to a neighbour’s address, or for a small fee, to their Post Office.

The firm also said that deliveries to Emerald Close, which were halted when a postman was bitten by a dog, have now returned to normal and that the issue had been resolved.

Claire Brenchley said: “It’s a nightmare and really inconvenient, especially when I drive past the Quedgeley one every day.”

Claire Dee said: “It’s a joke when you live in Tuffley and you’ve got to go to Brockworth just to get a parcel because you are working. I’ve had to go there a few times and it’s always queued up.”

Gloucester MP Richard Graham has called for Royal Mail to clarify its position on the geographical boundaries. He said: “I’ve asked Royal Mail to clarify specifically why Quedgeley rather than Brockworth can’t be the default collection point for Tuffley, Grange, Podsmead and Moreland deliveries.”

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4 comments

  • Postiee1  |  January 07 2014, 5:26PM

    I work for Royal Mail as a postman and I fully sympathise with the people of Longlevens and Tuffley. Though I can, dare I say, also see the logic of what has been done by Royal Mail. With the closure of Eastern Avenue they needed somewhere to put the CSS (sorting machines for letters) , and Brockworth was it's choice, this needed space too! So some deliveries were taken out of the office to make way for the machines , which also happened to combine with all the GL2 postcodes in one office GL4s in the other. Maybe customers should look at it at another angle? Tuffley were fortunate to have had a delivery office close by. Imagine if that office had never been there in the first place? One last thing, PLEASE STOP HAVING A GO AT THE TUFFLEY POSTMEN AND WOMEN!!!! It is NOT OUR FAULT that these changes have happened.

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  • Postiee1  |  January 07 2014, 5:23PM

    I work for Royal Mail as a postman and I fully sympathise with the people of Longlevens and Tuffley. Though I can, dare I say, also see the logic of what has been done by Royal Mail. With the closure of Eastern Avenue they needed somewhere to put the CSS (sorting machines for letters) , and Brockworth was it's choice, this needed space too! So some deliveries were taken out of the office to make way for the machines , which also happened to combine with all the GL2 postcodes in one office GL4s in the other. Maybe customers should look at it at another angle? Tuffley were fortunate to have had a delivery office close by. Imagine if that office had never been there in the first place? One last thing, PLEASE STOP HAVING A GO AT THE TUFFLEY POSTMEN AND WOMEN!!!! It is NOT OUR FAULT that these changes of happened.

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  • Postiee1  |  January 07 2014, 5:21PM

    I work for Royal Mail as a postman and I fully sympathise with the people of Longlevens and Tuffley. Though I can, dare I say, also see the logic of what has been done by Royal Mail. With the closure of Eastern Avenue they needed somewhere to put the CSS (sorting machines for letters) , and Brockworth was it's choice, this needed space too! So some deliveries were taken out of the office to make way for the machines , which also happened to combine with all the GL2 postcodes in one office GL4s in the other. Maybe customers should look at it at another angle? Tuffley were fortunate to have had a delivery office close by. Imagine if that office had never been there in the first place? One last thing, PLEASE STOP HAVING A GO AT THE TUFFLEY POSTMEN AND WOMEN!!!! It is NOT OUR FAULT that these changes of happened.

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  • Beegeeuk  |  January 07 2014, 12:28PM

    Ludicrous!!! I am in Longlevens which is GL2 and much closer to Brockworth than Tuffley yet I have to go to Olympus park to collect undelivered mail. How stupid is that, Royal Mail???

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