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Regulator demands improvement at Gloucestershire care home

By Ben_Falconer  |  Posted: January 18, 2013

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The Care Quality Commission has issued a formal warning to New Beginnings (Gloucester) Limited that it is facing enforcement action unless it makes urgent improvements at Fern Court care home in Down Hatherley.
The three warning notices follow an unannounced visit by inspectors to the care home in November.  Fern Court is registered to provide accommodation and care for upto 13 people.
Inspectors found that the home was failing to comply with national regulations covering safeguarding people, monitoring the quality of the service and the notification of incidents.
•     The registered provider had not made suitable arrangements to ensure that people using the service were safeguarded against the risk of abuse. A lack of recent training meant that staff were not able to identify, prevent and respond to any allegation of abuse or the possibility of abuse. 
•     The lack of awareness led to delays in notifying CQC about allegations of abuse towards people using the service.   The local authority had not been made aware of the allegations at the time and neither had any representatives of the people using the service.
•     There was no effective quality assurance system in place to enable the service to regularly assess and monitor the quality of services and to identify risks related to the health, welfare and safety of people.
Ian Biggs, deputy director of CQC in the South said:    "The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant and this cannot be allowed to continue.
"We found that that we had not received any notifications as required by law since the service was first registered over two years ago.  This included allegations of abuse towards people using the service and an incident where the police were involved.
"Our inspectors will keep Fern Court under review, working closely with Gloucestershire County Council to ensure that people are not at undue risk of harm.
"We will return in the near future and if we find that this care home is not making the required progress we won't hesitate to use our legal powers to protect the people who live there."
New Beginnings group manager Tony Tokhai said: "We will work closely with the CQC to sort the problem out as quickly as possible. The CQC is monitoring us very closely."


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  • icarehome  |  January 21 2013, 1:20PM

    Stories like this are all too common and expose the challenges of finding good standard care homes for older people. One strategy that could be adopted by the friends and relatives of older people living in care homes that don't meet essential standards is to help them switch to homes that provide decent services that treat people with dignity and respect. If we all did this, the poor homes would soon go out of business and the quality homes would flourish.

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