A BIRTHDAY meal at The Real China at Gloucester Quays turned into a nightmare according to Emma Harris and her family.
Emma, 23, took brother Bailey and his friends to dinner to celebrate his 14th birthday only to be served with what she claimed was undercooked chicken.
The restaurant has apologised and said it acted quickly to throw away 15 chickens after the incident on Friday saying staff were extremely busy on the day in question.
Emma, from Hucclecote, said: "For starters we had rice and sweet and sour chicken in a sauce, but it was all soggy.
"Then we had salted chicken for the main meal, which I had never heard of before, but it looked like a chicken wing. When I broke it, it was completely pink and we didn't eat it."
The family who refused to pay for the meal instead ate chips and some dessert.
Emma said: "I told the boys to eat some chips and some ice cream. There was a party of 10 people sat on the table next to us and they complained about the chicken too. We complained several times but nothing was done."
The assistant manager who was on duty on Friday called branch manager Everli Li, who later arrived to throw out the chicken.
She said: "I got a call to say people were complaining.
"I came from the other restaurant I manage and threw 15 chickens away.
"Some of our staff do not speak full English and have trouble understanding.
"We threw the chicken out because they did not look well-cooked like they usually are. The chef was desperate and was trying to get the food out.
"As I said Friday was busier than normal. I am sorry for the experience Emma had with the chicken, table, service and cutlery. I will ring her myself to apologise."
"I have advertised for more vacancies. We want to minimise complaints. The restaurant has only been open four months and we are trying our best. I am not here all the time, but I will personally apologise to the lady."
Emma who is a healthcare assistant said: "I was poorly the next day and so was my friend."