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The Real China at Gloucester Quays apologises to a family over a chicken dish

By The Citizen  |  Posted: February 03, 2014

  • UNHAPPY: Emma Harris and her brother Bailey Harris who complained about the meal they received at The Real China in Gloucester Quays. Inset, the chicken they were given.

  • The chicken dish Emma complained about

Comments (23)

A BIRTHDAY meal at The Real China at Gloucester Quays turned into a nightmare according to Emma Harris and her family.

Emma, 23, took brother Bailey and his friends to dinner to celebrate his 14th birthday only to be served with what she claimed was undercooked chicken.

The restaurant has apologised and said it acted quickly to throw away 15 chickens after the incident on Friday saying staff were extremely busy on the day in question.

Emma, from Hucclecote, said: "For starters we had rice and sweet and sour chicken in a sauce, but it was all soggy.

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"Then we had salted chicken for the main meal, which I had never heard of before, but it looked like a chicken wing. When I broke it, it was completely pink and we didn't eat it."

The family who refused to pay for the meal instead ate chips and some dessert.

Emma said: "I told the boys to eat some chips and some ice cream. There was a party of 10 people sat on the table next to us and they complained about the chicken too. We complained several times but nothing was done."

The assistant manager who was on duty on Friday called branch manager Everli Li, who later arrived to throw out the chicken.

She said: "I got a call to say people were complaining.

"I came from the other restaurant I manage and threw 15 chickens away.

"Some of our staff do not speak full English and have trouble understanding.

"We threw the chicken out because they did not look well-cooked like they usually are. The chef was desperate and was trying to get the food out.

"As I said Friday was busier than normal. I am sorry for the experience Emma had with the chicken, table, service and cutlery. I will ring her myself to apologise."

"I have advertised for more vacancies. We want to minimise complaints. The restaurant has only been open four months and we are trying our best. I am not here all the time, but I will personally apologise to the lady."

Emma who is a healthcare assistant said: "I was poorly the next day and so was my friend."

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23 comments

  • whatagreatday  |  February 07 2014, 7:48PM

    It's funny that Kay. If they disagreed with you, you would have thought they would have the decency to challenge your opinion, but instead they/he/she hasn't got the ability for the challenge, which in turn shows they have lost!

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  • Kay_Powell  |  February 05 2014, 6:44PM

    I see that either 12 people have given me negatives or one very angry person has deleted cookies 11 times. Whichever it is, perhaps they would care to explain which part of my comment they disagreed with - or perhaps it was all of it? Should part-cooked chickens be thrown away rather than be fully cooked?

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  • whatagreatday  |  February 04 2014, 7:16PM

    Having lived in Hong Kong for a number of years, chicken over there is regularly served pink, with no adverse effect. It seems to be an issue in the UK though. It could then be argued that UK diners really do NOT want to eat food in a way which is cooked up for Chinese people. REAL China cannot serve REAL Chinese food. English people do not like it!

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  • Jim_GlawsFan  |  February 04 2014, 9:58AM

    It's a buffet. Don't like the chicken, try the duck, pork, beef or fish. I don't see a major issue.

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  • Kay_Powell  |  February 03 2014, 9:57PM

    It's good that this problem has been publicised. Obviously there were too few staff. But why were the undercooked chickens thrown away? That's simply wasteful; they could have been properly cooked and then served up.

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  • NibNobs  |  February 03 2014, 9:39PM

    Should've gone to KFC. At least it's cheap. Judging by the picture looks like the Harris's should spend less cash on hair gel and more on real food.

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  • amacey92  |  February 03 2014, 7:55PM

    I've eaten at different branches of the Real China loads of times and its been fine.

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  • joner63  |  February 03 2014, 6:26PM

    most places to eat in Gloucester are **** if people complained more about their food this would all change but jerk chicken does it man

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  • steelmill  |  February 03 2014, 4:53PM

    Why on earth would anybody expect otherwise at a cinema complex buffet?? It is a prime catchment area that by the very nature of design will typically serve overpriced chain supplied freezer pack rubbish instead of anything respectable. Just 200 yards further down on Lower Southgate/Bristol Road there are some of the best independently owned restaurants which frequently run midweek specials and promotions that massively undercut this complex. With regard to Real China I remember reading a shocking review of their Poole Dorset operation when a reviewer fled for their safety after getting mixed up in a dispute between the staff. In life the choice between mass produced and handmade is normally down to price issues but in the case of eating here it is insanely the other way round. Quality actually could end up costing you less. Time for a reality check and I fear for the 'Real' China reality may just have come a little too late.

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  • steelmill  |  February 03 2014, 4:48PM

    Why on earth would anybody expect otherwise at a cinema complex buffet?? It is a prime catchment area that by the very nature of design will typically serve overpriced chain supplied freezer pack rubbish instead of anything respectable. Just 200 yards further down on Lower Southgate/Bristol Road there are some of the best independently owned restaurants which frequently run midweek specials and promotions that massively undercut this complex. With regard to Real China I remember reading a shocking review of their Poole Dorset operation when a reviewer fled for their safety after getting mixed up in a dispute between the staff. In life the choice between mass produced and handmade is normally down to price issues but in the case of eating here it is insanely the other way round. Quality actually could end up costing you less. Time for a reality check and I fear for the 'Real' China reality may just have come a little too late.

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