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Quality assured for visitors to Gloucester Waterways Museum

By Gloucester Waterways Museum  |  Posted: November 19, 2012

Gloucester Waterways Museum's Jackie Harris and Doreen Davies

Gloucester Waterways Museum's Jackie Harris and Doreen Davies

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Staff and volunteers at Gloucester Waterways Museum are celebrating today after being recognised as a "quality assured" visitor attraction by Visit England.

Mystery shoppers visited the museum at the end of October as well as making a number of anonymous telephone calls and emails to assess the museum for its customer service.

In particular the museum was praised for:

- The friendly way in which staff and volunteers welcomed visitors to the museum and dealt with them over the phone.

- The proactive way in which the museum uses Facebook and Twitter to reach new audiences and widen participation.

- The numerous opportunities for children and adults to interact with exhibits and computerised activities.

The final report stated: "The Gloucester Waterways Museum continues to provide a very good visitor experience for visitors of all ages."

Despite the poor British summer and current economic downturn Gloucester Waterways Museum is on track to exceed its visitor target for 2012. "Trip Advisor" currently ranks the museum the second most popular visitor attraction in Gloucester, second only to the city's cathedral.

Recent reviewers praised the museum for its seasonal Santa Cruises and ability to keep families entertained with different things around every corner, whatever the time of the year.

"We are thrilled that Visit England's quality assurance assessor recognised the efforts we make to provide an unforgettable experience for people who visit our museum. It was particularly pleasing to read that she had singled out the first class customer service skills of our hard-working volunteers, who help to make the museum what it is today," said Doreen Davies, Museum Manager.

The museum is now part of the newly-formed Canal & River Trust, the guardian of England and Wales' wonderful legacy of 200-year-old waterways. The Trust is among the UK's biggest charities, with responsibility for 2,000 miles of canals, rivers, docks and reservoirs, along with museums, archives and the country's third largest collection of protected historic buildings.

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