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People encouraged to report water leaks after flooding

By citizenmike  |  Posted: March 11, 2014

Leak spotters... Simon and Rich

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Now that it’s finally stopped raining for a while and most of the flooding has drained away, it’s the perfect time to spot water pipe leaks and bursts.

Severn Trent Water is keen to drive down leakage levels as much as possible, by finding and fixing leaks quickly, but the amount of leaks reported by customers has dropped lately.

Simon Workman and Rich Peacock, who have been finding and fixing leaks across Gloucestershire for over 28 years combined, explain why: “We take leakage very seriously and we want to bring leakage levels down as much as possible so that water isn’t wasted. With all of the rain and flooding lately, spotting water coming out of the ground has been pretty much impossible, and that has meant that we’ve been relying on our technology to find leaks and bursts. The kit that we use is great at finding leaks, but we can only search a small amount of the 46,000km network of water pipes that we have at any time. So even with engineers like me out and about twenty-four hours a day finding and fixing leaks, we rely on our customers to spot water leaks before we can.

“So we need our customers help. If you spot water coming out of the road or pavement while you are out and about, it might be a leak. We really want people to report these to us by calling our Leakline number on 0800 783 4444, the call is free on most landlines. Or report the leak using our on-line form at www.stwater.co.uk/reportaleak. Although if you are visiting our website it’s worth having a look at our Incident Map section on the homepage which shows leaks that have already been reported to us.

“In many cases, we don’t know where leaks are until our customers report them. Please don’t assume we already know about the burst or leak, even if it is a large one: particularly in rural areas where it’s possible for leaks to run for days without being noticed.”

The company emphasised that each leak or burst is repaired on a priority basis, with those affecting its customers’ water supply being fixed first. Simon added: “Providing our customers with a continuous supply of water is a priority for us so we will always fix these leaks first and then focus on others. So please give a good description of the leak when you report it so that we can get to the most urgent first.”

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