Angry pensioner Ian Bryan has hit out at news that £3.1million remains unpaid in council tax in Gloucester.
The figure is still owed to Gloucester City Council, who collect the tax which is then shared between the county council, city council and police and fire authorities.
The 73-year-old, of Upton St Leonards, said: "Why are the council letting these people get away without paying their council tax?
"Once my wife and I fell behind with our council tax and I made an agreement to repay it over three or four months. It was no problem and it was sorted.
"The council needs to get tough on these people."
A new group called the Recovery Forum has been formed to look at how people who can't pay are helped and how those who won't pay can be dealt with.
The group is made up of the city council, Civica, GL Communities, Citizens Advice Bureau and The Law Centre.
Councillor Debbie Llewellyn, cabinet member heading up the council's finances, said: "This group is working together at putting in early interventions so we can reduce the numbers of people going to the full recovery stage."