A FIVE year reign of terror by mum-of-11 Heather Frost has been revealed in the diary a frail pensioner wrote in the last years of her life.
Neighbour Doreen Freeman, 81, felt so tormented by Frost and her family that she was advised to keep an anti-social behaviour diary by housing officials.
In it, Mrs Freeman documented how dog mess was flung into her garden and soiled mattresses were burned in the back yard.
A greenhouse cherished by the pensioner's late husband Neville, a war veteran, was smashed with iron bars in the back garden of her home in Lancaster Road, Tewkesbury.
She also wrote how she was too afraid to watch television with the sound on because of the banging the Frost family would make in reply.
Jobless Frost was warned by Severn Vale Housing about her behaviour in April 2002 and March 2003. But the firm went on to build her a £400,000 six-bedroom 'mansion' which she will move into in July.
Doreen's son, Dr James Freeman, a senior university lecturer, said his mum was "a prisoner in her own home". She died in 2008, two years after the Frosts moved out.
He has shown her diary to The Citizen after being outraged at support for Frost over the new council house.
In the diary, which she kept for at least two years of the five they were neighbours, Doreen speaks of "disgusting" behaviour from Frost and how she is too afraid to leave her home.
Dr Freeman, 63, said: "Heather Frost was the absolute pits.
"I really felt sorry for my mum. She was scared to death and that woman ruined the last years of her life."
When The Citizen phoned the mum of 11, she listened to the allegations but then hung up.
Frost hit national headlines when it emerged Tewkesbury Borough Council and Severn Vale Housing agreed to relocate her to a custom-built 'mansion'. It is an upgrade from her current house at Innsworth Lane, which is two knocked together council homes.
It emerged she spent her benefits money on a £1,000 parrot, £130-per-hour flying lessons and hired a fairground ride for her kids, as well as keeping a horse. She later claimed that it was paid for by her daughter Angel, 16.
Dr Freeman said she also lavished money on designer clothes, spent £600 on a pedigree dog and had a three-piece suite and inflatable snowman in the front garden of the house.
He said: "We have resourced a phenomenal lifestyle for her and her family. People don't realise just how terrible a time my mum had with her. Mum watched the TV with the sound off. She did it for years. It was so cruel and unfair. Other times, all hell would break loose. My mum was afraid to open the door."
Housing provider Severn Vale Housing, which is re-homing Heather Frost and her family in a new six-bedroom council house, was also responsible for the providing the homes in Lancaster Road, Tewkesbury.
Responding to the diary Mrs Freeman kept, a spokeswoman said: “Severn Vale Housing endeavours to enforce our anti-social behaviour policy, within the law and guidance issued by successive Governments, which we actively develop in collaboration with our customers and community partners.”
Letters seen by The Citizen show they warned the mum-of-11 about her behaviour at Lancaster Road after complaints by Mrs Freeman.
In one, a housing co-ordinator said: “I have told Mrs Frost that she must stop all members of her family from throwing rubbish and excrement into neighbour’s gardens. Also that she must stop burning mattresses and rubbish in the rear garden. I have also told her she must clear up the garden area.”
In another letter, Frost was warned she was in breach of her tenancy agreement.
Yesterday, Tewkesbury Borough Council said it was unaware of any reports of anti-social behaviour about Heather Frost.
LIFE AND TIMES OF DOREEN FREEMAN - FORMER NEIGHBOUR OF HEATHER FROST
AFTER 57 years at Lancaster Road, Doreen Freeman had made it her home for life.
She lived at the Tewkesbury house with her husband Neville and the pair had four children who they brought up at the family home.
Neville worked for 47 years at Smiths Industries where he was an electrician. Towards the end of the Second World War, he served in the British Army in Norway and Germany – finishing up as a sapper in Hamburg.
Doreen helped the war effort too.
Her working life started when she became an usherette at Tewkesbury’s Sabrina cinema.
But when the war started she moved on to work in munitions manufacturing at Dowty’s of Ashchurch and Smiths of Cheltenham.
In the 1960s, she became a part-time canteen assistant at a school.
In 1988, Neville died from a heart attack aged 62.
But she remained at their Lancaster Road home.
Mum-of-11 Heather Frost moved in next door in 2001.
She remained in the house until February 3, 2006.
Two years later, aged 81, Doreen died.
Her eldest son, Dr James Freeman, 63, said: “She was so desperate to hold on to that house even though everything around her was turning bad.
“I really felt for her because she suffered largely in silence.”
EXTRACTS FROM DOREEN FREEMAN'S DIARY ABOUT HEATHER FROST AND HER FAMILY
Extracts from Mrs Freeman’s diary:
Feb 1st – no better night through the month
March – Throwing iron bars on the back garden also broken toys smashing glass of the greenhouse with rocks
March 15th – Banging again on radiator
9.25pm Awful noise have no sound on my television. Have not had for some time now
9.30pm Banging hard on the staircase
9.40pm Started again banging something heavy down staircase
pm Playing heavy ball on bedroom door or something real heavy
March 19th – No hope of watching television at all, no sound on, only what I see on the screen – just silent films or whatever. Has been going on like that as long as I can remember
March 22nd – Sound turned off my television because of banging on staircase wall, only the picture to see
March 23rd – Noise is really bad. The only way I can describe it is like floor boards are being lifted and slammed back down. No sound on my television only picture.
March 26th – Gave up watching television
March 30th – Deliberately banging hard on staircase again something heavy as I enter my front room. Only watch tele in the evening but again with no sound on
March 31st at 9am – Noise really bad. H Frost is there listening to it. As usual they run upstairs then back down and bang something heavy on the wall, not expecting it at times and it makes me jump (cruel) right till the end of the night, the noise goes on.
April 16th – Running down stairs banging hard on radiator
April 17th – Night time no television to watch noise so bad
April 18th – Can’t have sound on television. On the stairs are someone banging something hard getting worse from 6pm.
June 12th – Loud, music also loud banging from 8.30pm.
June 13th Same
13th June Same
22nd Same Morning and Night
23rd Same Again
24th Same Again
25th Same Again
26th Same Again
27th Same Again
June 28th – First time for over two years I had sound on the tele at 3.15 for “Countdown” because it was last one in series.
July 3rd – Bang hard on stairs quiet before when tele was not on (7pm evening up to 10.30pm). Disruption
Saturday, July 16th – Came back home after shopping, 2.45pm. Banging so hard on staircase so went to the kitchen put radio on. Normal to drown noise still banging hard on staircase
August 1st – Every night all through bang on the wall when I am using the tele.
2002 – summer, July 17th – Came to my house banging on my front door as I opened door she (Frost) told me to stop giving her children f-ing twenty questions and shouting abuse as she left (Disgusting)
April 2005 – All Week – running upstairs then down again and banging something hard on the staircase. No sound again on television only picture. Banging again on stairs.
The Citizen revealed Heather Frost’s plans to move into a six-bedroom house at Northway Lane, in Tewkesbury, which was dubbed a ‘mansion’ by the Taxpayers’ Alliance.
Heather’s story goes national. It went on to be featured in national newspapers, radio and television.
Heather appears on the ITV Daybreak sofa to say she might not take the house after all. It also emerges she splashed out on a £1,000 macaw parrot, flying lessons and even hired a fairground ride for her children.
Heather Frost’s dad Royston, 72, brands her ‘lazy’.
Two petitions are launched, one calling for Heather to keep her house, another calling for her to lose it.