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Mixed views on M&S in Glouceter as profits slump

By The Citizen  |  Posted: November 12, 2012

'not so good' Margaret Richardson.

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TWIGGY, Mylene Klass and underwear model Rosie Huntington-Whiteley may have all put their fashionable faces to the brand, but clothing sales at Marks and Spencer are at their worst in three years.

This week the retail giant reported a 10 per cent slump in overall profits for the first half of the year.

The company has brought in the former boss of Debenhams and Jaeger and the chief creative officer of lingerie brand Victoria's Secret to try and turn things around.

But the results will not be in shops until next year.

In Gloucester city centre, where its new Eastgate Street store has had mixed reactions, customers were also divided about the fortunes of M&S.

Abbeydale resident Diana Ridley, 69, said: "They have definitely lost touch with what people want. I shopped there all the time about 20 years ago but I don't like the clothes these days they are a bit too fashionable."

But Diane Hodges, 48, from Cinderford disagreed and said: "I don't think they have.

"They are all right and have nice woolies. I also get what I want in there and think they are quite fashionable."

Abbeydale pensioner Margaret Richardson said: "They are not so good. The clothing doesn't seem to suit me.

"They are a bit too fashionable for me and all the clothes seem to have necklines that are too low. They seem to have gone very modern."

Brad Collett, 62, from Cam, said: "I don't think they've lost touch. I don't shop there regularly but I still think of it as quality and tend to look in there for smart clothes."

Teenager Hayley Kubiak from Kingsway said: "They could do with more reasonably priced clothes because of the credit crunch. The 17-year-old added: "They need some more fashionable stuff."

Full-time mum Chantal Butters, 33, of Barnwood said: "The overall impression you get of it is a bit frumpy. I have been looking round and there wasn't anything I wanted."

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  • Lord_Gaga_  |  November 12 2012, 6:08PM

    YEAH! Where's Glouceter?

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  • Lord_Gaga_  |  November 12 2012, 6:05PM

    Mylene Klass and underwear model Rosie Huntington-Whiteley and what do we get, a picture of an old woman :-(

  • gomums  |  November 12 2012, 4:39PM

    Lower your prices M&S and look at your outlets (the one in Gloucester is too small) .

    |   5
  • Willow_Wisp  |  November 12 2012, 4:26PM

    Views on M&S aside (though I have not been to their new Eastgate Street shop yet and have no plans to either!), TiG - could you not AT LEAST get the spelling of the name of the County's City correct in your headline??? "Glouceter" indeed....good grief!!!

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  • Floodmeadow  |  November 12 2012, 2:42PM

    So sadly for Gloucester people because of not enough room to make too crowd that we never go there forever. We always go to Cheltenham to buy more foods and drinks and also plenty of clothes

    |   -6
  • honslknjklyt  |  November 12 2012, 1:29PM

    I like Marks and Spencers but I don't like the resident big issue beggar. I don't like the resident big issue beggar more than I like Marks and Spencers and so I don't go in Marks and Spencers but I would if he wasn't there, day in day out.

    |   -6
  • Glos_Lad34  |  November 12 2012, 1:06PM

    I think that M&S's clothes are out of date like 20 years or so and have customers that are the older generation like 50+ years than the younger generation.

    |   -1
  • NibNobs  |  November 12 2012, 11:21AM

    You don't find teenagers shopping for clothes at M&S, it's all Jack Wills (overpriced), Republic and SuperDry and Primark. So that means the average age of the M&S clothes shopper is getting older and older, eventually there won't be many left to buy! The new Gloucester M&S is too small, too cramped as they have tried to fit everything in, there's not enough room for a foodhall, a cafe AND the clothes ranges! They should have used their existing Southgate store to knock through to Woolworths to make it a decent size. Too late now I suppose, thank goodness the M&S at Cribbs Causeway is huge, and with free parking.

    |   14
  • SELINA30  |  November 12 2012, 11:21AM

    Throwing money into the Tory coffers at the last election didnt help. Wonder if they could take it back?

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  • Douglasknows  |  November 12 2012, 11:05AM

    M&S should forget the young fashion concious shoppers and concentrate back to their roots and only cater for the classier shopper who will pay a little extra for good quality timeless clothing.

    |   3