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Lloyds and TSB banks report problems as shops and ATMs decline debit cards

By The Citizen  |  Posted: January 26, 2014

Comments (8)

Customers of TSB bank, the former Cheltenham and Gloucester, have reported their cards being declined in shops today.

The bank took to Twitter to admit it is experiencing problems with its ATMs and debit cards.

The company gave a statement on Twitter saying: "We’re having issues with ATMs and debit cards at present.

"We’re hoping to have this fixed shortly, apologies for inconvenience caused."

Lloyds, Halifax and HBOS customers have also reported having difficulties with using their cards at cashpoints on Twitter.

One customer Julia Abbott tweeted: "Lloyds bank atm and card service down. 20 mins on hold to be told this. Nothing even on website. Shoddy lloyds. ... shoddy."

TSB has more than 630 branches across England, Scotland and Wales.

On its website, it says: "TSB customers are able to use any Lloyds Bank branches that may be convenient for some time to come."

The bank was launched in September 2013 and was formed from Lloyds TSB branches in England and Wales, all branches of Cheltenham & Gloucester and the business of Lloyds TSB Scotland

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8 comments

  • Saffy  |  January 27 2014, 9:36PM

    The high level of crime that ravages our society today ensures that I myself like Matt do not carry around large amounts of cash..I learnt the hard way when I had my purse stolen.I would never walk around with large amounts of cash on me and by large I mean over £40.in these times no-one can afford to lose any amount of cash.

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  • EllJay1  |  January 27 2014, 12:39PM

    I have two bank accounts and have debit as well as credit cards for each. It's a belt and braces thing just in case! It was very useful a couple of years ago when one of the credit cards was blocked as I had inadvertently gone over the credit limit.

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  • Matt1006  |  January 27 2014, 12:11PM

    SandraPee - OK, how much should people carry around? How about yourself? Enough to pay for a tank of diesel (so at least £60)? Similar sort of amount to pay for the weekly shop? Yes, you can put your groceries back (or just leave them at the till), but you can't return 50 litres of diesel / petrol once it's in your tank. I do usually have a note or two in my wallet, but not £60+. I always have sufficient funds in my current account to cover any expenditure on my debit card (I don't have any credit cards), so I know I'm good for the money, but if my card were ever refused, I can't prove at the till that I have the money and so will be assumed to be trying it on. But I'm not going to carry around a wad of notes, just in case.

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  • SandraPee  |  January 27 2014, 11:09AM

    Matt1006. The idea is to always have some emergency cash on you ........ for just that ! An emergency situation ! To rely on one source of money is pretty short sighted .

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  • SandraPee  |  January 27 2014, 11:09AM

    Matt1006. The idea is to always have some emergency cash on you ........ for just that ! An emergency situation ! To rely on one source of money is pretty short sighted .

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  • Matt1006  |  January 27 2014, 10:55AM

    Yes, we are dependent on technology, but that's just the way it is today, and we expect it to work. Re. people carrying cash around, just in case, doesn't that defeat the whole object? And what happens if you go to the cash machine to get some "emergency cash" just in case, only to find that the cash machine isn't working at that point? Should we all carry a push-bike in our cars, just in case? Or have open fires in our houses so we can still cook if the electric and/or gas goes off? Where do you draw the line? Extremely frustrating / embarrassing to have your card refused especially when you know you have sufficient cleared funds in your bank accounting. More egg on the faces of the bankers, and no doubt more customers moving their accounts.

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  • zinboya  |  January 27 2014, 10:38AM

    I have commented to people before on are too much dependency on Technology, where would we be if suddenly all are Technology crashed, i can just see School children, saying to there Teachers " what do i do with this pen", and why will this not work ETC,ETC.

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  • SandraPee  |  January 27 2014, 9:17AM

    Technology eh , what would we have done without it ? Carry some cash ?

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