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Gloucester E.ON customers in line for payouts after mis-selling scandal

By The Citizen  |  Posted: May 16, 2014

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E.ON customers in line for payout after mis-selling scandal

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Customer of energy giant E.ON in Gloucester could be in line for a payout after the firm was hit with a huge fine for mis-selling to customers.

Energy watchdog Ofgem has ordered E.ON to payout up to £8 million to its most vulnerable customers signed up to the Warm Home Discount Scheme.

Payments will be made within weeks, with the average payout predicted to be around £67.

An investigation found some customers were given incorrect information and did not get the key terms of a contract before it was signed.

E.ON's chief executive, Tony Cocker, said the failings were ‘completely unacceptable’.

“We are really sorry and want to make it absolutely clear that we're putting this right,” he said. He confirmed the company had ended doorstep selling and cold-calling people in their homes, as part of a complete overhaul of its sales operations. E.ON customers who think they have been mis-sold can call a dedicated hotline, 0800 0568 497, for more information.

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