MORRISONS has come under fire after staff at its brand new store in Gloucester refused to honour a Coca-Cola deal.
Father and son Abbas and Adam Hassanjee, from the Chequers Bridge area, needed 60 bottles of the fizzy drink for a function celebrating Adam’s brother completing his reading of Islam’s holy book, the Qur’an.
They researched the best offers locally and found Morrisons had a three for £3 deal on the pop – which was also advertised on an end-of-aisle display at the store, off Metz Way.
Adam, 21, said they even double-checked with a staff member in the department that it still stood as the offer wasn’t advertised next to the Coke shelf space.
“He said ‘yes, it’s fine, you will still get the offer’,” said Adam.
“We picked up 60 bottles of Coke and took them to the till, where the offer didn’t work. There was loads of confusion, no-one could work it out.
“Eventually a manager was called, he was really abrupt and just walked straight past us – no apology or anything.
“He said the offer had ended that morning but no-one had taken the stickers off yet so we couldn’t have it.
“He was saying it was two for £2.50 instead, which isn’t as good so I told him Asda had the three for £3 deal and he didn’t seem to care, he was happy for us just to go there.
“I was pretty shocked. It’s the first time I’d been in the new store and they didn’t do a lot to make me want to go back again.”
Abbas’s nephew and business associate Hussian Vorajee added: “This is a new Morrisons opened recently and they are a big player in the supermarket game. You can’t upset customers in this way, it’s bad business.”
Mark Watkinson, general manager of the new Morrisons, said: “We pride ourselves on offering great customer service at this store and unfortunately we haven’t maintained those high standards on this occasion. I’d like to apologise to Mr Hassanjee and invite him to contact us so we can honour the deal on his intended purchase or offer an alternative gesture of goodwill.”