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Family fuming over Gloucester Morrisons refusal of Coca-Cola deal

By The Citizen  |  Posted: December 30, 2013

Family fuming over Gloucester Morrisons refusal of Diet Coke deal

Hussain Vorajee

Comments (24)

MORRISONS has come under fire after staff at its brand new store in Gloucester refused to honour a Coca-Cola deal.

Father and son Abbas and Adam Hassanjee, from the Chequers Bridge area, needed 60 bottles of the fizzy drink for a function celebrating Adam’s brother completing his reading of Islam’s holy book, the Qur’an.

They researched the best offers locally and found Morrisons had a three for £3 deal on the pop – which was also advertised on an end-of-aisle display at the store, off Metz Way.

Adam, 21, said they even double-checked with a staff member in the department that it still stood as the offer wasn’t advertised next to the Coke shelf space.

“He said ‘yes, it’s fine, you will still get the offer’,” said Adam.

“We picked up 60 bottles of Coke and took them to the till, where the offer didn’t work. There was loads of confusion, no-one could work it out.

“Eventually a manager was called, he was really abrupt and just walked straight past us – no apology or anything.

“He said the offer had ended that morning but no-one had taken the stickers off yet so we couldn’t have it.

“He was saying it was two for £2.50 instead, which isn’t as good so I told him Asda had the three for £3 deal and he didn’t seem to care, he was happy for us just to go there.

“I was pretty shocked. It’s the first time I’d been in the new store and they didn’t do a lot to make me want to go back again.”

Abbas’s nephew and business associate Hussian Vorajee added: “This is a new Morrisons opened recently and they are a big player in the supermarket game. You can’t upset customers in this way, it’s bad business.”

Mark Watkinson, general manager of the new Morrisons, said: “We pride ourselves on offering great customer service at this store and unfortunately we haven’t maintained those high standards on this occasion. I’d like to apologise to Mr Hassanjee and invite him to contact us so we can honour the deal on his intended purchase or offer an alternative gesture of goodwill.”

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24 comments

  • BertieBus  |  January 01 2014, 6:07PM

    This guy was stopped ripping his customers off by Morrison's which I think is great and I think the Store Manager should not honour the deal or if he does say do it for 6 bottles max. Or stamp every bottle sold by Morrison's not for resale that would stop him. I seen people from local takeaways buying this in the Abbeydale branch and hope they would get stopped as well. With regards to pricing and advertising in the new Morrison's I have never ever been in a supermarket with so much incorrect advertising and wrong pricing, Mr Watkinson needs to sort this out promptly and get rid of the staff concerned as he going to find himself in court being prosecuted by trading standards. Maybe if Gloucester Trading standards see this they will pay the store a visit in the morning!!

    Rate   4
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  • NibNobs  |  January 01 2014, 2:11PM

    60 x 2 litre bottles of Coca-Cola for personal consumption at a party.....anyone would think these religious people don't drink alcohol!

    Rate   5
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  • honslknjklyt  |  December 31 2013, 1:22PM

    It is well known that small retailers do go to supermarkets to get some of their deals and then sell them marked up in their own store. What is wrong with this? Of course he has potentially told a lie to say that it was for a party and was a bit silly to put 60 in a trolley as he has made it obvious and this could cause a sell out so that domestic customers find an empty shelf. Going to Costco and such, the prices there are not that much of a saving on supermarket prices. We are all trying to make our way in the world, but the truth is important.

    Rate   3
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  • supernova1  |  December 31 2013, 12:05PM

    So he's read the Qu'ran, excellent. Now he's having a party to celebrate, excellent. So let's say there's sixty guests....???????....no, come on, some people have extended families. But TWO LITRES PER GUEST IS B*****KS!!!!!!

    Rate   11
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  • Whizzo  |  December 31 2013, 10:45AM

    Wholesaling, jobbing, or distributing is the sale of goods or merchandise to retailers. Retail is the sale of goods and services from individuals or businesses to the end-user. Thought he might want to read it in case he has got confused!!!

    Rate   2
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  • Whizzo  |  December 31 2013, 9:49AM

    @ dedlongford Well said, it was my first thought, searched his name and found he ran a mobile phone shop, thought he also ran a fast food outlet to but could not find it. Yes, it is a naff story but at least people now know how he supplies his shop and how he rips people off, maybe Trading Standards ought to have a look at his antics??

    Rate   9
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  • NotThis  |  December 31 2013, 5:12AM

    Dear Citizen, please realise this isn't news and pull this story.

    Rate   10
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  • peepers2010  |  December 30 2013, 9:36PM

    And this is news?

    Rate   2
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  • dedlongford  |  December 30 2013, 9:23PM

    His takeaway (he is a director of Best Choice Fast Food ltd) won't be able to sell them for £2 a bottle now then. Poor man! :/

    Rate   35
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  • bluediva  |  December 30 2013, 9:13PM

    Whenever I've been buying an offer like this, it foes normally state the maximum number of deals per customer anyway. Morrisons are within the law to not sell him the deal, they are not obligated to and really, it's not that big a deal to drive them 3-4 minutes to Asda. Gentleman states he isn't keen to return to Morrisons, he is however perfectly happy to be photographed with his coke outside the store? He's obviously not that scarred by the whole experience? Will there be a follow up story about how Asda stepped in and saved the day? Bit unfair to give Morrisons the bad press and for Asda to miss out on the glory! What kind of people approach the paper about not getting a supermarket deal.......oh yeah, slow news day!

    Rate   8
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