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Dentist has to pay out thousands after extracting the wrong tooth

By This is Gloucestershire  |  Posted: August 05, 2010

Compensation: Jon Baud

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PATIENT Jon Baud has won £4,500 compensation after a dentist pulled out the wrong tooth.

After weeks of pain, the 36-year-old hoped his extraction would end the toothache.

But what he did not bank on was the dentist removing a perfectly healthy tooth which was next to the one which needed removing.

Jon, from Cheltenham, has now won the money to cover the cost of his new implants.

"I was gobsmacked when they said the wrong tooth had been removed. My immediate thought was 'Oh God, I've got to go through that entire procedure again," he said.

In December, he began to suffer terrible toothache in one of the large molars in the right hand side of his mouth.

The pain got so bad he was forced to take a week off work. He made an appointment with his regular NHS dentist at the Eastgate Street Dental Centre in Gloucester.

On arrival, he was told he would be seen by a senior member of the staff instead of his normal dentist.

Jon, of Lansdown Place, was told the tooth was dead and was presented with two options; either have the it removed or opt for a root canal.

He was given tablets to take away the pain while he considered his options. When the tablets failed to take the edge off the ache he booked himself in for an extraction the next day.

"This was my first ever molar tooth extraction, so I was extremely nervous about the procedure," he said.

He claims the treatment itself was stressful and said he almost passed out when the anaesthetic was administered and he had to be given a glucose drink to boost his sugar levels.

"The procedure was not only stressful, but was also extremely unpleasant," he said.

It was only when he was in the centre's recovery room that he was made aware of the error.

"About 15 minutes after the treatment my dentist a senior member of staff came to say there was a problem," he said.

"It was pretty clear there could only be one problem. I knew immediately they'd removed the wrong tooth. I honestly didn't know what to say."

In February, Jon began legal proceedings against the dental centre and won his case for damages receiving his cheque on July 15.

In the meantime, he set about preparing for corrective treatment, this time opting for private treatment at James Critchley at Pittville Lawn in Cheltenham.

"I was terrified of the additional work I needed," he said. "I was forced to have the dead tooth extracted and endure seven months of restorative work which I had to pay for myself up front costing over £4,500.

"The implants which have been fitted will need very close, and possibly costly, attention for the rest of my life.

East Gate Street Dental Centre and NHS Gloucestershire declined to comment.

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    Peter, Cheltenham  |  August 06 2010, 8:00AM

    All the bad comments about foreign born dentists should stop I have a Polish dentist and he is excellent;probably the best I have ever had. There are good and bad in any trade. Pity the people commenting on here are not more critical of their own typing; it helps to check through what you have written and correct the mistakes as then maybe we can all understand what it is you are trying to say. I for one cannot understand gobbledegook.

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    Pete, Gloucester  |  August 05 2010, 10:20PM

    As a patient at the eastgate practise since it first opened,I must say i personally have no cause for complaint. I too am very nervous of ANY medical procedure, but the dentists that have treated me have always shown me a lot of consideration and the treatment i have received has been excellent, not to mention a lot cheaper than my previous private dentist. Lets be fair, none of us go to the dentist to have a good time, it is a necessary evil which most of us would rather avoid. It is very unfortunate that this man had the wrong tooth removed, but lets be fair, its only a tooth, not like they cut his leg off! having worked in a service industry myself , dealing with the public every day, it seems to me that people are all too quick to critisize when a mistake is made . i would be very interested to know how many teeth have been extracted at the eastgate surgery with no problems. then a mistake is made , and lets be fair , losing a tooth is hardly the end of the world, and the patient wants to tell the world and claim compensation. All i can say to the man in question is dont join the army mate, they might send you to Iraq or Afghanistan where the real men are. You might find yourself losing a lot more than a tooth !

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    Anon, Chelt  |  August 05 2010, 10:19PM

    Yes they really pushed it back in! What happened was she was taking out the tooth next to it and it was proving difficult and with all the pressure the wrong tooth came out, she pushed it back in after the she got the correct tooth out. As the root was now dead i had to have a root canel and a filing which was free of charge. I would like to add even though this seems awful i haven't really got a bad thing to say about Eastgate dental surgery the recepionist are lovely and very friendly and the dentist i have now is fantastic and i will never change dentist.

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    Sue, Glos  |  August 05 2010, 10:08PM

    Overseas dentists that is just a very rude comment as the other person said if it was not for these dentist you would be paying a hell of lot more for dental treatment! And as for the person who regarded the practice manager as the asain lady who is rude well I disagree with that strongly. People need to think before they comment on this subject as alot of people don't no the 1st thing about dentistry only what they read up on. Eastgate street dental centre is a brilliant practice end of. Done.

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    Jenny, Birmingham  |  August 05 2010, 9:45PM

    I was a patient at eastgate and all I can say is I consistently received a good service. The facilities where far better then my previous private practise. I remember as recently as five years ago in gloucester where we had no choice but to be seen by private dentists and pay thru the nose for the privilege. If it wasn't for these so called "overseas" dentist we'd be in the same boat. People make mistakes, believe it or not, dentists are human too. I defy u to find a dentist who can honestly say they have never done so. It's just an unfortunate mistake and I'm sure the dentist feels bad for making it. At least they had the decency to admit to it and provide for the replacement of the wrongly removed tooth and the tooth that should have been removed. And as for waiting for 6 weeks with a toothache, mentioned in an earlier post, seriously? Was seen on the same day for a problem with my wisdom tooth. £40 for an exam? Impossible Nhs charges are £16 ish max, and your not supposed to have a scale "every year" it's only if you need it and if u need it you haven't been brushing your teeth too well. Moved away from Gloucester but if I could I would go back to the practice. Jen

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    linda, glos  |  August 05 2010, 9:27PM

    They really put it back in? i did not no they could do this!!! surely they should of done this to the guy whos wrong tooth they took out it would have saved alot of time and money! but really not sure this is an option as once its out its out

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    linda, glos  |  August 05 2010, 9:24PM

    really they pushed it back in omg i did not no they could this!! surely they should have done this to the guy they pulled the wrong one out with it would have saved alot of time and money!! but really dont think that could happen once its out its out surely!?

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    anon, Chelt  |  August 05 2010, 8:29PM

    OMG, this happened to me to a few years ago at the same dentist. But they pushed it bk in and i had to have a root canel and filing. i didn't get 4500 though, never mind.

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    linda, glos  |  August 05 2010, 7:38PM

    im not sure where some people get their info from but its wrong! taking teeth out is old fashioned these days,obviously keeping patients own teeth is the best option if possible! root canal does not damage bone and does not affect future implants! british dentist are up to date with current recommendations or they would not be aloud to work, and lets face it most NHS dentists are from other countries as most british dentists prefer not to work for them! and if it was not for these dentists from other countries we would not have NHS dentistry like we do now!! as for the guy who had the wrong tooth removed this is a very unfortunate mistake, but mistakes do happen.

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    Justin Accurate, Living for the six  |  August 05 2010, 6:21PM

    All's well that ends well. At least they got to the root of the problem without too much floss


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