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Cineworld at Gloucester Quays fails to show new release, 12 Years a Slave

By Maryam_Qaiser  |  Posted: January 12, 2014

12 Years a Slave

Comments (12)

Families going to watch the new release of 12 Years a Slave were left disappointed today as they were turned away at Cineworld.

The movie, which is heavily tipped for Oscar success, was released across the country yesterday but Cineworld at Gloucester Quays will be showcasing the movie at the end of the week instead.

Staff told would-be customers there had been a mix-up and the film mistakenly hadn't been delivered to the newly-opened cinema.

But a manager there told the Citizen it had always been their intention not to list it until January 17.

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Michael Purton who went to buy tickets for the show today was left disappointed. He said: “I have had to go to Cheltenham to watch the film instead.”

Angie Stone tweeted: "@cineworld disappointed that 12 years a slave is not showing at the new Gloucester Quays cinema. Any reason?"

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  • Mike_Smith_Gl  |  January 13 2014, 3:23PM

    I must confess I am not a regular cinema goer - very few films appeal to me. My preference was marginal. The free parking was one factor - a consideration for someone on a limited budget. I did book on-line. Easy to get my ticket at the old cinema with a prominent machine. I had to queue (albeit briefly) at the pay desk at the new one. Then the code didn't work and I had to produce the debit card with which I had paid on-line - but I did get the discount. And I was comfortably warm at the old one!

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  • freeumind  |  January 13 2014, 1:57PM

    Cant please some folk. Why assume a film would be on at their local cinema despite it being on nationwide release mmm. Yes one does have to pay for parking during your visit to Quays cinema - why not, you are in the Quays complex. One as to pay in Cheltenham to visit their cinema. I've visted the new quays cinema a couple of times since its opening. Tip buy tickets on line saves queuing, join Cineworld free on line and get 10% discount on tickets if book online. In fact most places visiting attractions its best to buy online to avoid queuing and usually get a discount. Went to London Zoo in the summer as won some complimentary tickets if was paying on the day long queues but folk who had online tickets walked straight in a major incentive on such a hot day. New cinema much better - lots of leg room, better facilities... if got a smartphone Qr code can be scanned and go right in to your prospective film or use the machines on ground level. -Come on the cinema is a great addition to Gloucester docks area with lots of restaurants outside and Mike does thy not like change?

  • Mike_Smith_Gl  |  January 13 2014, 12:31PM

    PS It was my first time at the new cinema and I had a job firstly finding my way out of the car park (on foot) and then finding the cinema. It is not obvious. To be honest, I preferred the old one.

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  • Mike_Smith_Gl  |  January 13 2014, 12:29PM

    QwertyOS, yes, although apparently there is a discount for cinema users after 6pm. Which isn't much help for us senior citizens who want to go to a day-time showing. I went in the car park at around 2.30pm. I stopped for a meal after the show and left around 6pm - it cost me £4, which isn't a lot for parking that length of time but must be added to the cost of the cinema ticket

  • QwertyOS  |  January 13 2014, 11:35AM

    Do you have to pay for parking when using the cinema? Or do you get a refund with the cinema ticket?

  • Mike_Smith_Gl  |  January 12 2014, 5:18PM

    I went to see The Railway Man (great film, though not for the faint-hearted). I was so cold in the auditorium that I had to put my scarf and top coat back on. Air conditioning may be great on a hot summer's day but a cold breeze in your face is not welcome in mid-winter, especially when much of the action is set in the Burmese jungle! I had a survey from Cineworld on my visit but it did not give the opportunity to make open comments. So take your winter woollies with you if you go! And I do recommend going to see The Railway Man, brilliant performances from Colin Firth and Jeremy Irvine.

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  • Barri  |  January 12 2014, 1:35PM

    Something for Cinema audiences to look-out for - "dwarfing" of the Digital projected picture size. Something we never saw with 35mm Film. However with the getting-rid of Projectionists (who had the necessary craft skills), standards have fallen and miniscule projected pictures are NOT filling the screen. If you see this travesty, ask for a part-refund of your ticket because you are NOT seeing the FULL picture. Exhibitors need to be encouraged NOT to cut corners and deliver the BIG PICTURE, which is what we pay for in the ticket price. Otherwise Cinema audiences will stay at home and watch the DVD, FULL SCREEN on TV.

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  • Moietmoi  |  January 12 2014, 12:17PM

    I find this very strange, given that there was an unlimited screening of this film on Tuesday. However, I find the comments on staff and running problems unhelpful, a new large scale operation such as a new cinema with a much larger staff team are going to have some hiccups bedding in. I find the staff at Gloucester consistently more friendly than those in Cheltenham and always have.

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  • babsbee  |  January 12 2014, 11:21AM

    I took my 2 grandsons to Gloucester Quays Cineworld last Saturday to see Frozen which was due to start at 12.50p.m. We sat looking at a blank screen for 15 minutes when someone went outside to complain and she came back to say that they had 'forgotten' to start it. A member of staff then appeared to say that there had been a technical fault and they would restart the film where it left off! We all shouted that it hadn't even started and he should skip the adverts and just show the film which did happen a couple of minutes later! I've never known that to happen before!

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  • dcfc79  |  January 12 2014, 11:15AM

    Been twice to the new cinema and the staff were fine, th machines worked or the ones we used did. can see why the attendances for the Cheltenham cinema might have dropped and this should have been expected, the Cheltenham 1 has always been better until the one at the Quays opened.

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