Elderly men and women are trapped in their retirement flats after the only lift in a 127-property complex broke down.
Residents at Castlemeads Court, in Westgate Street, Gloucester, have been relying on friends and family to bring them food and drink since last Friday after a fault with the lift.
An engineer attempted to fix it on Monday but failed. Notices have been put up around the building informing people it will be repaired this Friday - meaning a week of “incarceration”.
Peggy Cook is 83 and unable to use the stairs to get to and from her second floor apartment.
She would have been heading to a night of double celebration on New Year’s Eve but instead is forced to stay in.
“It’s my son-in-law’s birthday, as well as the new year, but I can’t go because I’m trapped in my flat,” she said. “I’m lucky, I’ve got a daughter in Newent who is coming to see me and bringing food and things for me, but even she struggles up the stairs.
“There will be people here who don’t have anyone that can help and I really feel for them.
“I can’t take the rubbish out, and the laundry is done on the ground floor, so I can’t get to that either. It’s tough.”
She said there is a warden on site but that contact with them has been minimal.
A worried of friend of another resident, who did not want to be named, said: “They are incarcerated in their flats because they can’t get down the stairs. There are lots of people in there in wheelchairs or who infirm and can’t get around. It’s really bad. You have to wonder why there’s only one lift - there’s a spare shaft for another one but it’s never been installed.”
A spokesman for Peverel Retirement, which runs the building, said: “We are sorry for the inconvenience caused by the lift. We expect it to be working again shortly.
“The problem has been caused by the lift’s brakes as they need to be remade. The lift maintenance company has acted as quickly as possible to fix the brakes, which are undergoing specialist repair work.
“Our onsite house manager is individually updating all residents of the situation and assisting with deliveries and food orders. Our house manager will continue to help residents whenever required.
“We would like to thank residents for their patience and support.”